Refunds & Returns Policy – Peptide Connect

At Peptide Connect, we uphold strict quality control standards to protect the integrity of our research-grade products. Due to the sensitive and perishable nature of our materials, we do not accept returns or issue refunds once an order has been processed. However, we are fully committed to customer satisfaction and will promptly address any issues with your order.

Order Issues & Resolutions

If your order arrives damaged, incorrect, or incomplete, please contact our support team at info@peptideconnect.com. Our team will investigate the issue and work with you to provide a timely resolution, whether that means replacing the item or offering another appropriate solution.

Product Quality and Inspection

Every order is carefully inspected and verified before shipping to ensure it meets our high standards. We take all necessary precautions to maintain product quality and stability during transit. If you receive the wrong item or notice damage, please retain the original packaging and contact us immediately so we can review your case and resolve the issue.

Order Cancellations

If you wish to cancel your order, please email us before your order has shipped. Once an order has been dispatched, we are unable to cancel or make changes. We recommend double-checking your order at checkout to ensure accuracy.

Our Promise to You

While returns are not accepted, our Refunds & Returns Policy reflects our commitment to transparency, quality, and customer support. If any issue arises, rest assured that our team is here to help and make things right.

For questions or assistance, please contact:
info@peptideconnect.com